1. Are you a factory or trading company?
We are a factory, providing both OEM and ODM services to meet various client requirements.
2. What are your standard payment terms?
Usually, we accept T/T. For regular orders, we prefer 30% of the total amount as a down payment, with the balance paid before delivery.
3. Can we order a sample before proceeding with mass production?
Yes, sample orders are available and typically take 5-7 days to complete. The sample fee can often be reduced in the subsequent bulk order.
4. How do you ensure product quality?
The entire production process follows strict CE standards. Every procedure is monitored by our QC department, followed by a final check before shipping.
5. Are custom sizes available for the light boxes?
Yes, customized sizing is available. We also offer standard sizes including A4, A3, A2, A1, and A0 for your convenience.
6. What is the warranty period for the light boxes?
Each light box comes with a 1-year warranty from the date of purchase.